Best Independent Travel Sites Ranked
December 1, 2012 – Travelers in the U.S. are very price sensitive and tend to be the most satisfied with travel sites online that are offering what we perceive to be the best prices.
A new report provided by J.D. Power and Associates was released Friday that rates the different travel websites in the net. Over 2,000 consumers, who purchased a hotel room, plane ticket, vacation plan or rental car on a website that was third-party, were surveyed during the past year.
Many factors affected the travelers overall satisfaction, but 75% of consumer said that price was their primary reason for purchasing. The researchers said that price impacts greatly in the overall experience on the web when making travel purchases.
Participants rated Booking.com, Priceline.com, Hotwire.com, Orbitz.com and Hotels.com as above average sites for travel. The same participants rated Expedia.com, Travelocity.com, CheapOair.com, CheapTickets.com and Travel.Yahoo.com all below average.
Even though many people in the U.S. might not be familiar with Booking.com, it is the largest online booking site for hotels in the world for number of nights sold. Priceline and Hotwire offer different means of purchasing of hotel room nights without knowing the hotel (Hotwire) or bidding on an airline ticket (Priceline).
The survey also broke down the data into the type of booking such as hotel, flight and vacation package along with the purchasers’ age. People who opted for vacation packages online tended to be the most satisfied group, followed by those renting cars, hotels, and airlines flights.
In age groups, the most satisfied group was aged 45-54 and those 55 or older were the least satisfied of the group.
Many of the travelers said that they were happy with how the travel packages turned out, the explanations on the websites were clear, there were no hidden costs and the places that the vacation offered were very good quality for the money.